Privacy policy.

Roll It Ice Cream Co
Effective: 5th June 2025
Contact: info@rolliticecreamco.com.au | 0428 285 144

At Roll It Ice Cream Co, we are committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What personal information we collect
We may collect personal information including your:

  • Name

  • Email address

  • Phone number

  • Event details (such as date, location, estimated guest numbers)

  • Social media handle (if you interact with us online)

We only collect personal information that is reasonably necessary for us to provide you with our services — such as responding to your enquiry, organising catering, or updating you on our availability or offerings.

2. How we collect personal information
We may collect information directly from you when you:

  • Contact us via phone, email or website form

  • Book our catering services

  • Interact with us on social media

  • Subscribe to our updates or promotions

We may also collect data through tools like Google Analytics or social media insights to understand how people are using our website, though this data is not linked to your name or identity.

3. How we use your personal information
We use your information to:

  • Respond to enquiries or quote requests

  • Confirm and coordinate event bookings

  • Provide customer service

  • Improve our services and website experience

  • Send you updates (only if you’ve opted in)

We will never sell or rent your information to third parties.

4. Disclosure of personal information
We may share your personal information with trusted third-party service providers who help us run our business (e.g. email platforms, web hosting, payment providers), but only to the extent required to provide the service. These providers are required to comply with Australian privacy laws.

We may also disclose your information if required by law.

5. How we protect your information
We take reasonable steps to keep your personal information secure, including limiting access to authorised personnel and using secure systems to store data. While no method is 100% secure, we actively monitor and maintain our systems to protect your information.

6. Accessing or correcting your information
You can request access to the personal information we hold about you, or ask us to correct it if it’s inaccurate or outdated. To do so, please contact us via info@rolliticecreamco.com.au.

7. Contact and complaints
If you have any concerns about how we handle your personal information or wish to make a complaint, please get in touch via the contact details below. We take all privacy matters seriously and will respond as soon as possible.

Email: info@rolliticecreamco.com.au

Phone: 0428 285 144

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.